Privacy and cookie POLICY

Privacy Notice

K2 Associates UK Limited has a responsibility to document how we will protect your personal data. This is a legal requirement of the Data Protection Act (2018), Part 2, within the UK GDPR ‘Right to be Informed’. This Privacy Notice will outline our responsibilities to you. This Privacy Notice was last updated in January 2024.

1.0 Key Terms

1.1 Whilst every effort has been made to outline our responsibilities to you in as clear, concise, and easy to understand manner as possible, we do need to use certain terms throughout this Privacy Notice.

1.2 We will now provide an easy-to-understand definition of each term:

  • Business Continuity Plan (BCP): A prevention and recovery system for potential threats, such as natural disasters or cyber-attacks.
  • Data Controller: Responsible for deciding how and why personal data is processed, and how it is protected.
  • Data Processing Agreement (DPA): A legal agreement required between data controllers and processors, and processors and sub-processors.
  • Data Processor: Processes personal data on behalf of the controller, with no independent purpose.
  • Data Protection Act (DPA 2018): The UK’s framework for data protection. Includes general, law enforcement, and intelligence regimes.
  • Data Subject: A living individual identifiable from personal data.
  • GDPR: The General Data Protection Regulation, retained in UK law through the DPA 2018.
  • Incident Response Plan (IRP): Organisational procedures for managing data breaches.
  • Individual Rights: Eight rights under UK GDPR for data subjects.
  • Information Commissioner’s Office (ICO): The UK’s independent authority for data rights.
  • Lawful Basis: Six legal grounds for processing personal data (e.g. consent, contract, legal obligation).
  • Personal Data: Information that identifies a data subject.
  • Privacy and Electronic Communications Regulations (PECR): Governs electronic communications and marketing.
  • Processing: Any operation on personal data, from collection to deletion.
  • Sub-Processor: Acts under the data processor’s instructions to process data on behalf of the controller.

2.0 Scope

2.1 This Privacy Notice applies to any Data Subject whose personal data is processed in accordance with UK GDPR, DPA 2018, and PECR.

2.2 We adhere to responsibilities outlined by the Information Commissioner’s Office (ICO).

2.3 We process both electronic data and structured paper files that are part of a filing system.

2.4 We follow seven principles of data processing under UK GDPR:

  • Lawfulness, Fairness, and Transparency
  • Purpose Limitation
  • Data Minimisation
  • Accuracy
  • Storage Limitation
  • Integrity and Confidentiality
  • Accountability

2.5 All K2 Associates UK Limited staff are responsible for ensuring this Privacy Notice is provided to relevant individuals promptly.

3.0 Lawfulness

3.1 K2 Associates UK Limited is a private limited company, based in England, under company registration number 05139459, complying with the laws of the United Kingdom, paying further reference to the Companies Act (2006).

3.2 K2 Associates UK Limited is registered with the ICO under registration number Z1336689.

3.3 K2 Associates UK Limited acts as a Data Processor, joint Data Controller, and Data Controller with regards to various data processing (which will be outlined in contract documentation). We are responsible for the personal data that we process (on behalf of the Data Subject), have joint responsibilities for personal data processing with another Data Controller on occasion where we have the scope to set the purpose for the processing, and have our own measures for ensuring compliance with the UK data controller regulations (personal data we are responsible for).

3.4 K2 Associates UK Limited also determines the scope of the personal data processing, including the processing of special category data, what additional personal data we process, and for what purpose.

3.5 From time to time we may appoint Data Processors on behalf of K2 Associates UK Limited. We will always ensure that a written agreement is in place with each of our Data Processors documenting how personal data will be processed, safeguarded, and stored. K2 Associates UK Limited has the overall responsibility for all Data Processors.

3.6 K2 Associates UK Limited has a duty of care acting as a Data Controller to appoint a Data Protection Officer (DPO). We have a legal obligation to notify the ICO of their name and contact details. Our appointed Data Protection Officer (DPO) is CSRB Limited. They can be contacted via email at dpo@csrb.co.uk.

3.7 K2 Associates UK Limited uses lawful bases, as set out in UK GDPR Article 6, when we process your personal data:

  • Contract – personal data is processed by us for the purposes of supplying our occupational health services to you. A detailed contract and accompanying Data Processing Agreement (DPA) will be reviewed and signed by both parties.
  • Legal Obligation – processing is necessary for the purposes of supplying our preventive or occupational health services to you. This processing complies with the UK’s legal provision set out in the Data Protection Act (2018) Schedule1, Part 1, Section 1(a). The processing of personal data on behalf of an employer by an Occupational Health and Safety provider (OHS) also extends to a Data Subject who intends to or has entered a legal contract with that employer, this may include job applicants subject to pre-employment health screening or assessments and the processing of a Data Subject who has left the employment of the employer “a Leaver”.
  • Legitimate Interests – personal data is processed by us to communicate with the client, Data Subject, or individual regarding relevant important business or commercial information, and to inform you of complimentary services provided by us, in addition to solicited direct marketing to existing clients under the PECR ‘soft opt-in’ exemption.

3.8 K2 Associates UK Limited may process certain special category data on behalf of our clients. This may include the following categories of personal data:

  • personal data revealing racial or ethnic origin;
  • personal data revealing political opinions;
  • personal data revealing religious or philosophical beliefs;
  • personal data revealing trade union membership;
  • genetic data;
  • biometric data (where used for identification purposes);
  • data concerning health;
  • data concerning a person’s sex life; and
  • data concerning a person’s sexual orientation.

3.9 K2 Associates UK Limited ensures that all processing of the above special category data is lawful, fair, transparent, and complies with all the data processing principles of the UK GDPR.

3.10 K2 Associates UK Limited can only process special category data if we can meet one of the specific conditions in Article 9 of the UK GDPR. We may also have to meet additional conditions set out in the DPA (2018). The Article 9 conditions we use are:

  • Explicit consent.
  • Employment, social security, and social protection (if authorised by law). This condition is met if:
    • the processing is necessary for the purposes of performing or exercising obligations or rights which are imposed or conferred by law on the Data Controller or the Data Subject in connection with employment, social security, or social protection; and
    • when the processing is carried out, the Data Controller has an appropriate policy document in place (e.g. Data Processing Agreement).
  • Health or social care (with a basis in law). This condition is met if the processing is necessary for health or social care purposes, which means the purposes of:
    • preventive or occupational medicine;
    • the assessment of the working capacity of an employee;
    • medical diagnosis;
    • the provision of health care or treatment;
    • the provision of social care; or the management of health care systems or services, or social care systems or services.

3.11 K2 Associates UK Limited may transfer personal data we collect about you to countries outside the UK, including the EEA/EU/USA. We treat each international data transfer individually and assess the risk associated with the transfer and whether a suitable level of adequacy with UK data privacy legislation is available, within the country to where the personal data is being transferred.

3.12 Data transfers between the UK the EU/EEA can flow freely under the ‘Adequacy Decision’ agreed between the UK and European Parliament on 27th June 2021. This adequacy agreement is expected to last until 27th June 2025, after which this will be reviewed and our Privacy Notice amended accordingly. If the international data transfer is outside the EU/EEA/UK then risk assessment criteria and appropriate safeguards would be put in place, such as Data Protection Impact Assessments (DPIAs). We would then seek the explicit consent of the Data Subject.

4.0 Fairness

4.1 K2 Associates UK Limited processes personal data in a fair way. We do this by putting the individual’s rights at the heart of all processing with regards to personal data. There are eight individual rights:

  • Right to be informed – Data Subjects have the right to know why we are collecting and processing personal data, this right is met by the provision of this Privacy Notice and any subsequent privacy documentation;
  • Right of access – you have the right to know what personal data we have on record and request a copy;
  • Right of rectification – you have the right to correct personal data that we hold about you that is inaccurate or incomplete;
  • Right to be forgotten – in certain circumstances you can ask for the personal data we hold about you to be erased from our records;
  • Right to restriction of processing – where certain conditions apply you have a right to ask us to only process your personal data for certain processing activities;
  • Right of portability – you have the right to have the personal data we hold about you transferred to another Data Controller;
  • Right to object – you have the right to object to certain types of data processing such as marketing;
  • Right to object to automated processing, including profiling – you also have the right to object to the legal effects of automated processing or profiling.

4.2 K2 Associates UK Limited will only handle personal data in ways that individuals would reasonably expect and not use it in ways that have unjustified adverse effects on them.

4.3 K2 Associates UK Limited will obtain personal data in a fair way. We will seek explicit consent from the Data Subject or securely transfer personal data into the business where a lawful base for processing can be identified from Article 6 of the UK GDPR.

4.4 K2 Associates UK Limited always considers the rights and freedoms of Data Subjects when processing personal data. This could be for individuals or those part of a wider group.

4.5 K2 Associates UK Limited will have a written agreement with each client setting out the terms and responsibilities that the OHS and the client agree to as part of the service delivery. An OHS and/or the client may take specialist legal advice in the drafting of an agreement. The following terms should be referenced:

  • Purpose for processing data
  • Fair processing
  • Roles and responsibilities
  • Definitions
  • Legal basis for sharing data
  • Data security and technical measures
  • Data retention periods
  • Data transfer into the OHS (Beginning of Contract)
  • Data transfer from the OHS (End of Contract)
  • Data destruction
  • Subject Access Requests
  • Data breach notification procedure
  • Compliance and monitoring of data processing activities
  • Key contacts for data processing purposes

5.0 Transparency

5.1 Transparency is fundamentally linked to fairness. K2 Associates UK Limited will always be clear, open, and honest with people from the start, about who we are, and how, and why we need to use your personal data.

5.2 K2 Associates UK Limited will inform clients and Data Subjects from the outset regarding the types of personal data we need to process, usually within our business terms, contract documentation, this Privacy Notice, and other privacy documentation.

5.3 K2 Associates UK Limited processes the following personal data types as a minimum:

  • Contact Data (e.g. name, email address, telephone number, address);
  • Identity Data (e.g. date of birth, national insurance number, passport number);
  • Location and Other Data (e.g. occupational/social history, travel details where necessary);
  • Special Category Data (information relating to health, which could include reasons for absence and GP reports and notes, and biometrics as outlined in paragraph 3.8 above).

5.4 K2 Associates UK Limited informs individuals about all personal data processing in a way that is easily accessible and easy to understand, using clear and plain language. We do this ensuring all K2 Associates UK Limited’s employees receive annual data protection and UK GDPR training, whilst having a company information governance framework with up-to-date policies, procedures, and processes.

5.5 K2 Associates UK Limited hope we can resolve any query or concern you raise about our use of your personal data. You can contact K2 Associates UK Limited in the first instance at any time by emailing admin@k2a.uk.com or you can write to us at K2 Associates UK Limited, 93 Reading Road, Wokingham, RG41 1EN.

5.6 K2 Associates UK Limited has appointed a certified Data Protection Officer (DPO) to act in the interests of all parties. Should you require further information with regards to personal data processing and the protection of your personal data, please contact our nominated DPO at CSRB Limited. They can be contacted via email at dpo@csrb.co.uk.

5.7 Should we not be able to resolve the complaint, you have the right to lodge a complaint with the lead authority. The lead authority in the UK is the Information Commissioner’s Office (ICO), who may be contacted by telephone on 0303 123 1113 or by visiting www.ico.org.uk.

6.0 Purpose Limitation

6.1 K2 Associates UK Limited will always be clear about what the purpose is for any personal data processing from the very start. We process your personal data for the following purposes:

  • For the purpose of preventive or occupational medicine;
  • For the assessment of worker capacity;
  • For the management of worker health;
  • Carry out our obligations arising from any contracts entered into between you and us;
  • Notify you about important legal changes to our company and the services we provide;
  • Provide you with information, products, or services that you request from us or which we feel may be of interest to you, where you have consented to be contacted;
  • With your consent, K2 Associates UK Limited may share your personal data with our associate companies on a case-by-case basis so that they may provide an expert assessment and support:
    • OH Physicians;
    • Physiotherapists; and/or
    • Laboratories for biometrics.

6.2 Although K2 Associates UK Limited does not use explicit consent as the purpose to process data, where we process special categories of information relating to an employee’s health we will always obtain informed consent to those activities unless this is not required by law or the information is required to protect in an emergency. This is in line with our medical best practice ethics.

6.3 K2 Associates UK Limited will record our purposes for personal data processing as part of our contract obligations. We will also specify them in any additional privacy documentation provided.

6.4 K2 Associates UK Limited will only use your personal data for a new purpose if this is either compatible with the original purpose, or we obtain consent, or we have a clear obligation, or function set out in law.

6.5 Where relevant, K2 Associates UK Limited, may also share personal data with third parties, such as:

  • Trusted third party partners who we work alongside and who process personal data on our behalf, with regards to agreements and contracts, or for the provision of supplementary support services. Disclosure of the nominated trusted third-party partner would be provided at the agreement/contract stage and a relevant Data Processing Agreement (DPA) would be put in place to protect all personal data, from a Data Controller, Data Processor, and Data Subject perspective;
  • Fraud prevention agencies, money laundering agencies, and other professional associations; and
  • Regulators and law enforcement agencies, including the Police, HM Revenue and Customs, or any other relevant authority who may have jurisdiction. We would always inform you ahead of acting on any instructions to proceed.

6.6 K2 Associates UK Limited collects personal data from you directly via the following channels:

  • Using our online portal or paper-based questionnaire to complete a health assessment;
  • Taking part in an occupational health consultation (telephone, video, or face to face) following a management referral;
  • By attending any face-to-face or online appointments for health surveillance, health, and well-being events;
  • Voluntarily completing a customer survey or provide feedback on any of our message boards or via email;
  • Voluntarily participating in a legitimate Health and Well-being support activity facilitated through our digital communications (where appropriate);
  • Google reviews.

6.7 K2 Associates UK Limited may also receive your personal data indirectly from your employer organisation. Your employer will notify you of the personal data they shared with us as part of the recruitment or management referral processes. Our Company will also inform you of the information that has been shared when we contact you at your consultation/appointment.


7.0 Data Minimisation

7.1 K2 Associates UK Limited always ensures the personal data we are processing is:

  • Adequate – sufficient to properly fulfil our stated purpose;
  • Relevant – has a rational link to that purpose; and is
  • Limited to what is necessary – we do not hold more than we need for that purpose.

The UK GDPR does not define these terms. As this is the case, K2 Associates UK Limited accepts these terms may have a differing definition from one individual to the other, as the processing will depend on the specified purpose for collecting and using the personal data.

7.2 In order to assess whether we are holding the right amount of personal data, we demonstrate clearly why we need it, before any data processing activities take place.

7.3 For special category data or criminal offence data, we understand the importance of collecting and retaining only the minimum amount of information.

7.4 K2 Associates UK Limited undertakes an annual data protection audit with an external certified data protection service provider, to review our personal data processing, and to check that the personal data we hold is still relevant and adequate for the stated purposes.

8.0 Accuracy

8.1 K2 Associates UK Limited will take all reasonable steps to ensure the personal data we hold is accurate and up to date.

8.2 K2 Associates UK Limited will take reasonable steps to ensure that personal data we hold is not incorrect. This may involve contacting you via our official communication channels, to ensure all personal data held is accurate.

8.3 K2 Associates UK Limited will always record the source of where personal data came from and ensure the source is compliant with UK privacy laws, including the UK GDPR.

8.4 If we need to keep a record of a mistake, where we have clearly identified it as a mistake, we add this to our records of processing for audit purposes, and continuous improvement.

8.5 K2 Associates UK Limited’s records of processing clearly identify any matters of opinion, and where appropriate whose opinion it is, and any relevant changes to the underlying facts.

8.6 K2 Associates UK Limited will comply with the individual’s right to rectification, and carefully consider any challenges to the accuracy of the personal data.

8.7 As a matter of good practice, we keep records of processing of any challenges to the accuracy of the personal data.

9.0 Storage Limitation and Deletion

9.1 K2 Associates UK Limited will not keep personal data for any longer than is necessary to fulfil the original stated purpose for the processing of such personal data.

9.2 K2 Associates UK Limited will only keep personal data for the period outlined to meet the requirements of the contract, legal obligation, or legitimate interest identified.

9.3 Any retention of personal data will be carried out in compliance with legal, professional body, and regulatory obligations. These data retention periods are subject to change, due to any revisions of associated legislation, regulations, or requirements.

9.4 K2 Associates UK Limited acknowledges that UK privacy legislation does not determine how long personal data needs to be kept. This is up to the Data Controller to determine and document accordingly at the earliest possible opportunity.

9.5 K2 Associates UK Limited has a personal data retention policy in place, which documents the categories of personal data we hold, what we use it for, and how long we intend to keep it.

9.6 K2 Associates UK Limited periodically reviews the personal data we hold, and erases or anonymises it, when we no longer need to process it for the original purpose.

9.7 K2 Associates UK Limited also considers any challenges to the retention of personal data. We understand that individuals have a right to erasure if we no longer need their personal data.

9.8 K2 Associates UK Limited acknowledges there are exceptions to retention periods. Here we can keep personal data for longer if we are only keeping it for public interest archiving, scientific or historical research, or statistical purposes. We would always inform you if this was the case, along with our lawful basis for retention.

9.9 When K2 Associates UK Limited is provided with an instruction to destroy data it must be destroyed irretrievably either in paper or electronic formats. Paper records will be destroyed by an approved contractor who can provide evidence of destruction and a certificate of destruction. K2 Associates UK Limited will retain this certificate.

9.10 K2 Associates UK Limited also has secure destruction procedures and processes for any of the devices it has used for the storage of personal data. K2 Associates UK Limited will retain evidence of any equipment destruction and confirms that the destruction is beyond any prospect of retrieving data stored within the device.

10.0 Data Transfer and Confidentiality (Security)

10.1 K2 Associates UK Limited will undertake an analysis of the risks presented by our personal data processing and use this to assess the appropriate level of security we need to put in place. We review our Business Continuity Plan (BCP) and Incident Response Plan (IRP) annually.

10.2 We have an Information Security Policy and take steps to make sure the policy is implemented. We also undertake annual information security reviews. We make sure that we regularly review our information security policies and measures and, where necessary, improve them.

10.3 K2 Associates UK Limited make sure that we can restore access to personal data in the event of any data incidents or personal data breaches, by the implementation of an appropriate data backup procedure.

10.4 K2 Associates UK Limited conducts regular penetration testing and reviews of our measures to ensure they remain effective, and act upon the results of those tests where they highlight areas for improvement or heightened risk.

10.5 Where appropriate, we implement measures that adhere to an approved code of conduct or certification mechanism, such as Cyber Essentials certification, and additional quality standards.

10.6 We ensure that any Data Processor we engage implements appropriate technical safeguards for all data.

10.7 K2 Associates UK Limited does track website behaviour in order to offer data subjects an enhanced client experience and for organisational analytics. The UK GDPR and PECR interprets data collected by cookies as personal. It prohibits the collection of personal data without consent, which means a website is only allowed to collect information that the user voluntarily inputs. This includes name, email address, phone number, or any other information that the user shares with the website. The cookie consent must be freely given, specific, informed, and unambiguous. Further information about the use of cookies can be found in the K2 Associates UK Limited Cookie Policy.

11.0 Accountability

11.1 Accountability is one of the UK GDPR data processing principles. K2 Associates UK Limited takes our accountability commitments with the UK GDPR very seriously, as documented by this Privacy Notice.

11.2 K2 Associates UK Limited has put in place several measures that we can, and in some cases must take, including:

  • Adopting and implementing data protection policies and procedures;
  • Taking a ‘data protection by design and default’ approach;
  • Putting written contracts in place with those whose personal data we control and process;
  • Maintaining documentation of our processing activities;
  • Implementing appropriate security measures;
  • Recording and, where necessary, reporting personal data breaches;
  • Carrying out data protection impact assessments for uses of personal data that are likely to result in high risk to individuals’ interests;
  • Ensuring all K2 Associates UK Limited employees receive annual UK GDPR and privacy legislation training;
  • Appointing a Data Protection Officer; and
  • Adhering to relevant codes of conduct and signing up to certification schemes (where applicable).

11.3 K2 Associates UK Limited understand that accountability obligations are ongoing. We review and, where necessary, update the measures we have put in place. For example, we continually enhance our privacy management framework, as this can help embed our accountability measures and create a culture of privacy across our organisation.

11.4 K2 Associates UK Limited understand that being accountable can help build trust with individuals and may help mitigate any gaps in compliance, and thus any potential regulatory enforcement action.

11.5 If you have any questions or concerns about how we process and protect your personal data not covered in this Privacy Notice, please contact K2 Associates UK Limited by email at admin@k2a.uk.com.